Customer Satisfaction: Our new Customer Satisfaction website which may help you consider, what options you have when evaluating, what your customers think of your organisation and its products and services? – How loyal are your customers.
APQP: Everything you wanted to know about Advanced Product Quality Planning (APQP) is a set of procedures and techniques used to develop products in industry.
Failure Mode Effects Analysis: Failure Mode Effects Analysis (FMEA) or to give it its correct title Failure Mode Effects & Criticality Analysis (FMECA) is a logical technique used to identify and eliminate possible causes of failure.
Process Mapping: Process Mapping and Process Flow Charting are techniques that can be employed to not only provide a visual representation of a procedure but also have the potential to identify significant savings in the way in which the process is organised and performed. This is particularly so when aligned with Process Cost Modelling…
Business Process Analysis: Organisations are full of processes, this site describes how to analyse them…
Internal Auditing: Everything you needed to know about internal auditing…
PPAP: Everything you needed to know about Production Part Approval Process (PPAP). It is applied in manufacturing organisations, to approve initial parts manufactured, for eventual introduction into their future production runs.
QM&T: Quality Management & Training Limited for your quality training needs
Quality eLearning: Quality Management & Training’s eLearning site.
Root Cause Analysis: Everything you needed to know about Root Cause Analysis, 8D, 5 Whys, Gemba Gembutsu…
Root Cause Analysis: Root cause analysis is a relatively new methodology that is continually evolving. Like most Quality Improvement approaches it is not magic; “there is no silver bullet”.
Security Management: Security refers to the policies, procedures and technical measures used to prevent unauthorised access, alteration, theft and physical damage to information systems by outside hackers as well as employees.
Vorley Technologies: your partner in justifying and delivering high-value business programmes…